Postage and returns

Postage

All products will be posted within 48-72 hours of us receiving cleared funds for payment of your products.

We will ship the ordered products to you via Australia Post standard post unless other arrangements have been made.

Should stock levels prevent timely delivery, email or mail notification will be sent or a refund will be mailed.

Returns

Please read this policy carefully to ensure that you are fully aware of your rights and our obligations to you with respect to refunds and postage.

We will accept product returns where:

  • the product or service is faulty or not fit for the purpose that goods of that kind are commonly bought, and
  • the product does not match the sample or description advertised on our website.

If there is any defect in a product on receipt by you, then it may be returned to us for a refund at that time. Please send back to us the defective goods within 5 days of receiving the defective goods, with the following details:

  • your name and address
  • the original order number
  • the date that the order was placed, and
  • the reason for returning the goods.

We reserve the right to assess the condition of all returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused by us.

You will be entitled to a refund equal to the cost of the product only and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, then the refund will be made upon the return of the product.

All returns must be sent to us via Australia Post Registered Mail.

 

Questions

If you have any questions relating to the postage or refund policy, please contact us by emailing service or phoning 1300 ClipitOn (1300 254 748).

Alternatively you may contact us by post:
Clipit On Pty Ltd
PO Box 1275
Newport
NSW 2106
Australia

 

Please also take note of the other pages in our footer.

 

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